Last date for submission of paper: unknown; Contact person: Training Doyens; OVERVIEWHuman error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability.Nevertheless, it is essential to understand why people don't follow procedures, based on human behavior and the psychology of error.It