Last date for submission of paper: unknown; Contact person: Faversham House; Utility Week Customer Summit is a platform to gain insight from Ofgem on making the most of the smart meter rollout, lean how Octopus Energy is optimizing tech and innovation to increase customer engagement, hear how you can move to a customer-centric culture within your organization, find out how networks can really push the envelope on customer service and debate what the price cap has done for customer experience.