Last date for submission of paper: unknown; Contact person: Service Desk Institute; "Perfect way for you to narrow down your search on finding the ideal tool for your service desk."ITSM Tools Live Demo Day will help you to realize some of the needs of your service desk that have previously been overlooked. Attendees will see live demonstrations from a range of popular service desk software suppliers and hear our top tips on tool selection, as well as having the chance to speak with other service desk professionals about their experiences of using different ITSM tools.