Last date for submission of paper: unknown; Contact person: Beatrice Kairu; As part of a busy business lifestyle, we spend a large amount of our time interacting with others, in particular with our customer, work colleagues, partners, suppliers and many others. Keeping them happy is as critical as understanding their needs and concerns.It is well known that a large amount of time of an office worker is spent in meetings, a large portion of which is dealing with colleagues and customers. As a result it is quite critical for anyone to improve their customer management skills and be able to handle more senior customers as their skills are improved and get better results.