Last date for submission of paper: unknown; Contact person: Training Doyens; OVERVIEWAn engaged workforce is a major competitive advantage for any business. It is clear that engaged workers work harder, produce more, generate greater profits, have more satisfied customers, have fewer attendance issues, and are better in almost every regard. Yet about two-thirds of employees are NOT engaged. That is a problem and an opportunity.Simply put, employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. Who wouldn