Contact Person : Saantosh Rohera ; Last Date for the submission of abstract : 05/08/2017; Content: Do You K: Research shows that in some industries, although 80 percent of CEOs think they are delivering good service, only 16% of their clients agree. It is essential to note that it is 3 times cheaper to sell to existing clients, than to on board new ones, and about 6-7 times expensive