Last date for submission of paper: unknown; Contact person: unknown; The Center for Services Leadership (CSL) in the W. P. Carey School of Business at Arizona State University is a ground-breaking research center within the W. P. Carey School of Business at Arizona State University that concentrates on expanding service innovation by combining the latest scientific insights from the academic world with the best of business strategy in the real world. We encourage you to explore our website for resources and information for the science of service.