Last date for submission of paper: unknown; Contact person: Training Doyens; OVERVIEWThis, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends.... emotion. We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy.Curiosity, Resilience: Interested versus Interesting: Revive the most important emotional skill to likability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life.Empathy: Gold Standard of Emotional Intelligence: Incorporate the gold standard of emotional intelligence into your life. Like a rare commodity, this skill predominates in high-performers but is available to all.The research is compelling; emotional intelligence in business is fundamental to effectiveness. Over my decades of teaching in the academic and corporate world I